What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pending Paypal submissions

    Asked by baguapalm on January 09, 2011 at 04:47 PM


    Can you explain me how the Paypal pending submissions works? I can see some payment in a list. What should I do? Did Paypal did accept the payements?




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    JotForm Founder

    Answered by aytekin on January 10, 2011 at 02:20 PM

    If someone just clicks on the submit buttons on your form and just leaves without making a payment that person is placed on the pending submissions page.

    That means the user has been sent to PayPal and never received back.

    If the payment is received that becomes a real submissions, not a "pending" one.

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    Answered by baguapalm on January 10, 2011 at 04:21 PM

    Thanks that's clear now!