I cannot open an encrypted submission

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    Asked on April 25, 2017 at 07:01 PM

    I have created an encrypted form and downloaded the key. After testing a submission, the form is still encrypted and I cannot make any changes to encryption under settings. I followed the prompts when opening the submitted form and now I can view the form.

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    Answered on April 25, 2017 at 10:10 PM

    Thank you for contacting us.

    What exactly do you see when you open the form Submissions page? Do you see encrypted data, decrypted data, or an 'Upload Your Private Key' pop-up?

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    Answered on April 26, 2017 at 11:45 AM

    I got it working. I closed the browser and logged in with another browser. Opened the submitted encrypted form and it worked. I then closed the second browser and went back to my original browser and it worked there as well. I assume the key did not activate until closing the browser.