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  • Profile Image

    Unable to Decrypt submission

    Asked by usksg on April 25, 2017 at 07:24 PM

    I'm confused about how encryption is supposed to work. Now I don't know how to read the form submission because it's all gibberish. Please help!

    Page URL:

  • Profile Image

    Answered by Ian on April 25, 2017 at 11:05 PM

    You need to decrypt the data the view the submission in readable form.

    Please follow the steps provided at https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them to decrypt the data.

    You can directly look for the section How do we decrypt the text in the submissions panel to see it? on the said url

    Hope this helps.

  • Profile Image

    Answered by usksg on April 26, 2017 at 02:43 AM
    I already followed those but it just doesn't work. When I first encrypted
    the form, I didn't even get to download any key. Frankly, the modal that
    appears when I selected 'Yes' is so obscure I didn't know what was
    Anyway, it doesn't prompt me anymore when I try to view the submission.
    This is really getting frustrating.
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    JotForm Support

    Answered by Chriistian on April 26, 2017 at 04:15 AM

    I checked your form (https://form.jotform.com/50331752122947) and I noticed that you have disabled the encryption of that form. That's the reason why it is not prompting for the key anymore.

    However, I can see that my colleague has already answered your concern about the encrypted submission in this thread: https://www.jotform.com/answers/1128617

    Let us know if you need further assistance.



  • Profile Image

    Answered by usksg on April 26, 2017 at 07:43 AM
    I turned off encryption because I couldn't get it to work. Even when I did
    turn it back on to try to view the encrypted form response again, if does
    not prompt me. At all. And so I'm still unable to unencrypt the data that
    is all gibberish.
    Please just stop assuming I'm stupid and actually help try to find out
    what's wrong.
  • Profile Image
    JotForm Support

    Answered by Chriistian on April 26, 2017 at 08:26 AM

    Sorry for the inconvenience. Without the encryption key, the submission data cannot be encrypted. I will have to escalate this issue to our development team and see if they can try and fix the submission data of your form. We will inform you on this thread any updates to the issue.




  • Profile Image
    Chief Technology Officer

    Answered by eee on May 08, 2017 at 05:02 AM

    Hey @usksg,

    Could you please send your private key to me (eee at jotform.com), so I can decrypt your existing data? 


    - Ertugrul.