What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my forms showing "Form Not Found" when I try to view them?

    Asked by flot on April 25, 2017 at 08:29 PM

    I'm trying to view my forms, but all three are currently showing Form not Found when I click to view the form and when I copy and past the form address into a new browser window.  It says that the form was disabled, but none of the three forms are disabled.  

    I did go to each of the forms, change them to "disabled", logged out of my account.  Then I logged back into my account and changed the forms back to enabled.  However, I still get the same error message about Form Not Found.



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    JotForm Support

    Answered by ktyaguirre on April 25, 2017 at 09:40 PM

    Thank you for contacting us!

    We reviewed your forms and they were found to be collecting credit card information in plain text fields.

    Be advised that this is not allowed per our  Terms of Use

    Please refrain to elaborate this type of forms and draw unwanted attention. This activity is considered phishing.

    Your account is active and your forms are cleansed. You may continue to work on your forms.

    If you have any questions feel free to contact us.


    Thank you

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    Answered by flot on April 26, 2017 at 12:23 PM

    Thanks for the information.  What is the best way to set-up forms to collect this information from clients?  I have to collect the information to send to suppliers, so the cards are not being charged at the time the information is collected.

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    JotForm Support

    Answered by david on April 26, 2017 at 02:00 PM

    Since we cannot ensure the data is used in a secure and legitimate manner, we do not allow for collecting credit card details directly through forms.  This is to protect users filling out forms and we do not make exceptions.

    If you require payment authorization, that can be done through one of our many payment processors:


    But any credit card entry and processing must be done through one of our payment processors.  It cannot be collected and forwarded to other parties.