The user could not to create new forms as encrypted forms

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    Asked on April 25, 2017 at 09:07 PM

    When I click the option to make forms encrypted, the screen gets a dark filter and there is an "x" box that says close on the top right but you can't select anything and the x doesn't work. It looks like there's an error on the page. I really need this option as the form I built will be collecting sensitive information. What can I do to correct this issue? Thanks so much for your help.

    Here is the URL to the page I'm having trouble with:

    Can you enable this setting on your end for my current form and future forms?

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    Answered on April 26, 2017 at 02:45 AM


    I have checked your account and try on my test account. I could replicate the same issue with you when I checked the "Create new forms as encrypted forms. So, I have escalated the issue to our developers. 

    If we have an update, we will inform you as soon as possible.

    Also, you can encrypt your existing form on Form Settings. Here is a guide helps to you:

    Please let us know if you need any further assistance.