What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Mobile phone browers (including both iphone and andriod, safari and chrome) cannot open my jot forms while they are still accessible from laptop.

    Asked by kidsportsac on April 25, 2017 at 10:58 PM

    Please fix the problem asap as we are lossing business in every second!!!

     

    KidSports

    Page URL:
    https://kidsportsac.com.hk/blogs/ks/running-mum-14-5

  • Profile Image

    Answered by Ian on April 26, 2017 at 03:19 AM

    I tried check the form https://form.jotform.me/71133340898458 using my android phone (Chrome Browser) and could not replicate the issue

    Here is the screenshot of what I see at my end:

    Please try again and let us know if you continue facing the issue

     

  • Profile Image

    Answered by kidsportsac on April 27, 2017 at 05:43 AM
    URGENT! the problem happens again for the whole day. Pls solve the problem
    ASAP!!!!!!!!!!!!
    Best Regards,
    KidSports Athletic Club
    香港學界br/>童體育會
    KS 學界Facebook專頁
    https://www.facebook.com/kidsportsathleticclub/
    KS 學界網頁
    https://kidsportsac.com.hk/
    2017-04-26 15:19 GMT+08:00 JotForm :
    ...
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    JotForm Support

    Answered by Nik_C on April 27, 2017 at 06:34 AM

    I tested your form on iPhone 5/5s/6/6s and Galaxy s6/s7, and the form is opening fine on all of them. Could you please be more specific about the problem, do you see any error or you just don't see the form.

    You can share the screenshot as well, that would be helpful.

    Thank you!

  • Profile Image

    Answered by kidsportsac on April 27, 2017 at 06:43 AM
    Could anyone help me to solve the problem or at least give me a proper
    answer?
    Best Regards,
    KidSports Athletic Club
    香港學界br/>童體育會
    KS 學界Facebook專頁
    https://www.facebook.com/kidsportsathleticclub/
    KS 學界網頁
    https://kidsportsac.com.hk/
    2017-04-27 17:17 GMT+08:00 香港學界br/>童體育會Kidsports Athletic Club <
    cs@kidsportsac.com.hk>:
    ...
  • Profile Image

    Answered by kidsportsac on April 27, 2017 at 06:43 AM
    Thanks for your reply. The error message is as below,
    "this form is currently unavailable"
    Please advise.
    Best Regards,
    KidSports Athletic Club
    香港學界br/>童體育會
    KS 學界Facebook專頁
    https://www.facebook.com/kidsportsathleticclub/
    KS 學界網頁
    https://kidsportsac.com.hk/
    2017-04-27 18:34 GMT+08:00 JotForm :
    ...
  • Profile Image

    Answered by kidsportsac on April 27, 2017 at 06:43 AM
    On Thursday, 27 April 2017, 香港學界br/>童體育會Kidsports Athletic Club <
    ...
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    JotForm Support

    Answered by Nik_C on April 27, 2017 at 07:03 AM

    Since all your forms are active and your account is in good standings this can only be related to the network. Could you please check if your form will work by accessing this URL: https://jotform.me/71133340898458 instead of this one: https://form.jotform.me/71133340898458?

    Please let us know.

    Thank you!

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    Answered by kidsportsac on April 27, 2017 at 07:43 AM
    I have both tired on my iPhone 6s and my samsung android and both of them
    show the same error msg as the attached pic. I have also tried to reset the
    hyper link but it also doesn't work.
    Please help us.
    Best Regards,
    KidSports Athletic Club
    香港學界br/>童體育會
    KS 學界Facebook專頁
    https://www.facebook.com/kidsportsathleticclub/
    KS 學界網頁
    https://kidsportsac.com.hk/
    2017-04-27 18:42 GMT+08:00 香港學界br/>童體育會Kidsports Athletic Club <
    cs@kidsportsac.com.hk>:
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on April 27, 2017 at 08:42 AM

    Can you please take a screenshot image of the error on your browser. And then share it to us so that we can have a visual of what exactly was happening on your side.

    I also could not reproduce the issue on side. I was able to load the form on my browser just fine.

     

    We will wait for your response.