What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing issue

    Asked by Housh on April 25, 2017 at 11:12 PM

    Hello I'm on the old $139 2 year plan, but I need to update my credit card.  There doesn't seem to be a way to do this on Jotform.  On the Pricing page there is a link to change credit card, but when I click on that, I just refreshes the pricing page.  What can I do?

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    JotForm Support

    Answered by Rose on April 26, 2017 at 03:27 AM

    As I checked, your subscription could not be renewed and your account has been scheduled to downgrade on 2017-04-29. 

    So I can suggest you to upgrade your account from the following link. 

    http://sites.fastspring.com/interlogy/product/jotformpremiumbiyearly?referrer=Housh

    If you need any other assistance by our side, please feel free to contact us. We would be pleased to assist you.