Billing issue

  • Profile Image
    Asked on April 25, 2017 at 11:12 PM

    Hello I'm on the old $139 2 year plan, but I need to update my credit card.  There doesn't seem to be a way to do this on Jotform.  On the Pricing page there is a link to change credit card, but when I click on that, I just refreshes the pricing page.  What can I do?

  • Profile Image
    Answered on April 26, 2017 at 03:27 AM

    As I checked, your subscription could not be renewed and your account has been scheduled to downgrade on 2017-04-29. 

    So I can suggest you to upgrade your account from the following link.

    If you need any other assistance by our side, please feel free to contact us. We would be pleased to assist you.