Billing issue

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    Housh
    Asked on April 25, 2017 at 11:12 PM

    Hello I'm on the old $139 2 year plan, but I need to update my credit card.  There doesn't seem to be a way to do this on Jotform.  On the Pricing page there is a link to change credit card, but when I click on that, I just refreshes the pricing page.  What can I do?

  • Profile Image
    Rose
    Answered on April 26, 2017 at 03:27 AM

    As I checked, your subscription could not be renewed and your account has been scheduled to downgrade on 2017-04-29. 

    So I can suggest you to upgrade your account from the following link. 

    http://sites.fastspring.com/interlogy/product/jotformpremiumbiyearly?referrer=Housh

    If you need any other assistance by our side, please feel free to contact us. We would be pleased to assist you.