- chediskiAsked on April 26, 2017 at 01:54 AM
Hi. I've tried a few times now with the You Tube widget to change the video. I replace the URL, hit the button that says to replace the video, and I do see it in the Build area. But in preview and publish mode it's still the Jot Form video. Thank you
- JotForm DeveloperHelenAnswered on April 26, 2017 at 04:05 AM
Thank you for contacting us.
When I opened the form in the new tab, I could see that the video added successfully. As you can see below screenshot:
I can suggest you, delete your existing Youtube widget and add it again. It probably solves your issue.
If the problem still persists, you can try to clone your form. Here is a guide helps to you: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL
If you need any other questions or issue, please do not hesitate to contact us.
- chediskiAnswered on April 26, 2017 at 12:43 PMHi! Thanks for responding. Well, this is interesting. I took out the You
Tube and replaced with Wistia plug in and the same thing is happening. The
last video on the form seems to stick for some reason. I attached a shot
from Build. The forms pretty much auto save if I recall. The new video not
popping up. Is there some extra step I'm missing or does it take a while
for the change to take effect? Thank you.
- JotForm SupportBJoannaAnswered on April 26, 2017 at 02:33 PM
However I think that I was able to replicate your issue. Video on your live form looks like this.
And this is how video looks inside of the Form Builder.
I am not sure why this is happening. However I am not able to replicate same issue on my cloned form. On my cloned form proper video is shown on live form. Here is my cloned form:
It seems that somehow your form is corrupted. Please clone my form and see if the issue still persist. If it does, let us know and we will report this issue to our developers.
Let us know if you need further assistance.