What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can JotForm be viewed, accessed, and filled in from China?

    Asked by mcarnival168 on April 26, 2017 at 02:20 AM
    Page URL:
    https://form.jotform.me/mcarnival168/2017-carnival--2017-merchant-appl<br/>ic

  • Profile Image
    JotForm Support

    Answered by Charlie on April 26, 2017 at 04:05 AM

    Hi,

    JotForm can be viewed in any web browser with an internet connection. However, if the ISP or country filters or blocks our domains or IP addresses then we might not be able to do something about that. If I am not mistaken, China is quite strict on censorship. We did have cases where our domains were blocked in China, but I believed our developers have already resolved that. May we know if you are receiving reports from users in China that they cannot submit or view JotForm forms? We'll wait for your response. 

  • Profile Image

    Answered by mcarnival168 on April 26, 2017 at 05:43 AM
    Dear Charlie,
    Unfortunately, i have received a few complaints that some users from China
    could not send their response using my form in Jotform. So, i am sending
    you this question for confirmation. Please help to resolve my problem. The
    link to my form is as follows :
    https://form.jotform.me/mcarnival168/2017-carnival--2017-merchant-applic
    Please also take note that my form should also cater to other countries as
    well because i am dealing with worldwide merchants.
    Thanks and regards,
    LOUIE
    Thank you .
    Best Regards,
    O2O Department
    *MBI Marketing Sdn Bhd*
    No:2 , Jalan Avenue 1 ,
    Ampang Avenue ,
    68000 , Ampang , Selangor , Malaysia.
    Tel:- +(603) 4292 1973
    Biz Hour: 10am - 7pm (Mon-Fri)
    Website:- www.mmallv2u.n et
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on April 26, 2017 at 06:33 AM

    I checked the URL you provided and it looks like it is blocked. But please try to use this one instead:

    https://jotform.me/mcarnival168/2017-carnival--2017-merchant-applic

    That one should work, I just checked and it is not blocked:

    Please try and let us know if you experience any difficulties.

    Thank you!

  • Profile Image

    Answered by mcarnival168 on April 26, 2017 at 07:43 AM
    Dear JotForm,
    What about the EMBED code? How do i generate a new embed code based on the
    new link? Can you please advice or provide me with the code?
    So in the future when i create new forms, what should i do to so that my
    forms are not blocked in China or any part of the world?
    Thanks and regards,
    LOUIE
    Thank you .
    Best Regards,
    O2O Department
    *MBI Marketing Sdn Bhd*
    No:2 , Jalan Avenue 1 ,
    Ampang Avenue ,
    68000 , Ampang , Selangor , Malaysia.
    Tel:- +(603) 4292 1973
    Biz Hour: 10am - 7pm (Mon-Fri)
    Website:- www.mmallv2u.n et

    ...
  • Profile Image
    JotForm Developer

    Answered by Helen on April 26, 2017 at 08:19 AM

    Hello Louie,

    Thank you for contacting us.

    I have moved your question to another thread. You can follow your answer via this link: https://www.jotform.com/answers/1129051

    Please let us know if you need any further assistance.