I am trying to encrypt my forms but there is an error

Hi,

 

I am trying to encrypt my forms, however when I select the encrypt option in the form settings nothing happens. The screen has an overlay with a x close in the top right hand corner but nothing else. 

I wonder if there is an issue with this.

 

Please could you look into this and let me know whats going on.

Regards,

 

Satya

Please use the guide provided at https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them to encrypt the form.

I set Enable Encrypt form data to Yes on a Sample Form and could not replicate the issue

 

If you continue facing the issue I would suggest you to clear the form cache and the browser cache and check again.

Browser cache http://www.refreshyourcache.com/en/home/

Form cache https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

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Jotformforum 1128981, 26 Apr, 12:34 BST
A new response has been received:
Answered by Ian
Please use the guide provided at https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them to encrypt the form.
I set Enable Encrypt form data to Yes on a Sample Form and could not replicate the issue

If you continue facing the issue I would suggest you to clear the form cache and the browser cache and check again.
Browser cache http://www.refreshyourcache.com/en/home/
Form cache https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
View this thread on browser » (http://www.jotform.com/answers/1128981-I-am-trying-to-encrypt-my-forms-but-there-is-an-error) Unsubscribe Thread (http://www.jotform.com/answers/1128981-I-am-trying-to-encrypt-my-forms-but-there-is-an-error?k=2bcb0c06cddfaa857a3ed578c691740e&unsubscribe=)
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Jotformforum 1128981, 26 Apr, 12:34 BST
A new response has been received:
Answered by Ian
Please use the guide provided at https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them to encrypt the form.
I set Enable Encrypt form data to Yes on a Sample Form and could not replicate the issue

If you continue facing the issue I would suggest you to clear the form cache and the browser cache and check again.
Browser cache http://www.refreshyourcache.com/en/home/
Form cache https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
View this thread on browser » (http://www.jotform.com/answers/1128981-I-am-trying-to-encrypt-my-forms-but-there-is-an-error) Unsubscribe Thread (http://www.jotform.com/answers/1128981-I-am-trying-to-encrypt-my-forms-but-there-is-an-error?k=2bcb0c06cddfaa857a3ed578c691740e&unsubscribe=)
1493206469
--------------------------------
This email is a service from FOODit.
[1W5P7K-6Z4X]
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