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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can i correctly integrate paypal pro into my forms?

    Asked by neal514 on July 10, 2012 at 08:41 PM

    i have used jotform and paypal many times, but this is my first time to use paypal pro. I have generated the api number on paypal and when i check the intigration in the wisherd i get the green check mark. when i tired out my first form everything seemed to work except for the payment option. when you clicked a payment method an error message would pop up that said multiple submissions are not allowed. After trying several things i delted the whole form and created another one. this time i received a green check mark saying that it was correctly intigrated, but i get the below error message.

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    JotForm Support

    Answered by idarktech on July 10, 2012 at 11:27 PM


    Base on paypal error codes, that problem occurs when the billing agreement is disabled or inactive. Or, when you have not agreed to the billing agreement.

    Please make sure that you have enabled and agreed to the billing agreement option under PayPal account.

    In either case you will want to contact PayPal and ensure that your account is set up to process Website Payments Pro transactions and that the billing agreement is accepted. You can also search PayPal’s forums for information specific to this error code.

    If you need any further help, please feel free to contact us. Thanks.