- YeahWeGotThatAsked on April 26, 2017 at 10:04 AM
We're not recieving any emails when forms are submitted for Sider Crete Site Inquiry. We noticed this a few weeks ago. Test emails (from inside the Jotform admin) come through OK, but nothing when the form is submitted. The form is located at https://www.sider-crete.com/product-information-and-pricing-request/
Steps we've taken so far:
Check spam folders - nothing there
Update send from email on form to use our server
update embed code
- JotForm DeveloperHelenAnswered on April 26, 2017 at 11:26 AM
Thank you for contacting us.
I have checked your form's e-mail logs ad found that your recipient e-mail "firstname.lastname@example.org" was in our Bounce list. As you can see below:
I have removed it, you can receive your Notification e-mails now.You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in.
If you need any further assistance, please do not hesitate to contact us.