What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions not being sent

    Asked by YeahWeGotThat on April 26, 2017 at 10:04 AM

    We're not recieving any emails when forms are submitted for Sider Crete Site Inquiry. We noticed this a few weeks ago. Test emails (from inside the Jotform admin) come through OK, but nothing when the form is submitted. The form is located at  https://www.sider-crete.com/product-information-and-pricing-request/

    Steps we've taken so far:

    Check spam folders - nothing there

    whitelist Jotform

    Update send from email on form to use our server

    update embed code

    Page URL:

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    JotForm Developer

    Answered by Helen on April 26, 2017 at 11:26 AM


    Thank you for contacting us.

    I have checked your form's e-mail logs ad found that your recipient e-mail "sales@sider-crete.com" was in our Bounce list. As you can see below:

    I have removed it, you can receive your Notification e-mails now.You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 



    If you need any further assistance, please do not hesitate to contact us.