Stuck on please wait when submitting form

  • 911lightshr
    Asked on April 26, 2017 at 10:07 AM
    Having issues with this form again. We only use it once every few years, but it needs to work when we do use it. When you click submit is just says "please wait" and nothing happens. There is NO submission recorded.
  • Kiran Support Team Lead
    Replied on April 26, 2017 at 12:01 PM

    I have tried submitting your form and see that the Submit button is stuck with Please wait message after submitting the form. As I check the form further, I see that the form is having the Smooth signature widget which is not configured properly.

    Stuck on please wait when submitting form Image 1 Screenshot 20

    You may consider deleting this widget from the form. Also, the other signature widget on the form seems not to be working correctly. Please try removing this widget and add it again to the form and see if that helps.

    Please get back to us if you need any further assistance. We will be happy to assist. 

  • vaibhavTambade
    Replied on June 30, 2017 at 3:57 AM

    I'm facing a similar issue. Kindly, help me ASAP. It's urgent This is the link to the form. Please help fast. https://form.jotform.me/71770922094459
  • Ashwin JotForm Support
    Replied on June 30, 2017 at 5:14 AM

    Hello vaibhavTambade,

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1188238

    Thank you!