Why am I being charged $19 monthly if I'm under the free plan?

  • Profile Image
    fpsrose
    Asked on April 26, 2017 at 10:30 AM

    We have switched to the free plan around 6 months ago but our card is still being charged $19.00 monthly.

     

    Please advise. Thank You.

     

  • Profile Image
    Aury
    Answered on April 26, 2017 at 11:48 AM

    Hello,

    I have checked the account fpsrose, this account is in Free status, we do not have records of any subscription payment.

    Kindly get back to us to let us know the username of the account you might be referring to, so then we will be able to provide accurate information.

    Thank you and Regards.

  • Profile Image
    fpsrose
    Answered on April 26, 2017 at 12:05 PM

    I am the referring to the account with the username aweiser

     

    Thanks,

  • Profile Image
    fpsrose
    Answered on April 26, 2017 at 12:43 PM
    I am the referring to the account with the username aweiser
    Thanks,
    Shaindy Weiss | Accounts Payable
    Fidelity Payment Services
    P 718-782-2823 x 234 F 718-687-1775 E sweiss@fidelitypayment.com
    ...
  • Profile Image
    Nik_C
    Answered on April 26, 2017 at 02:14 PM

    That account's last charge was on 7th of November 2016. So no recent charges were made.

    And you can check that in the billing page: https://support.jotform.com/myaccount/billing while logged into that account.

    If you have any further questions please let us know.

    Thank you!