What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hi, why is my form disabled now? Please help. Best regards, Talip

    Asked by Kayra1 on April 26, 2017 at 10:35 AM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Aury on April 26, 2017 at 11:56 AM


    Your account is suspended due that you are requesting bank account details in your form.

    Gathering this type of data in plain text fields will violate our Terms of use, as this is only allowed through encryption along database administration; and our forms do not provide this type of method.

    We have removed the guilty fields on this form and reactivate the account. You must refrain from doing a new form like that to prevent a potential suspension of your account.

    Kind regards


  • Profile Image

    Answered by Kayra1 on June 02, 2017 at 04:02 AM


    thanks for your quick response. Bank account details are absolutely needed, because the website is about helping people who have trouble with their bank accounts. Without receiving the needed informations the form is unusable for me. I wonder how it is possible to receive bank account details via other contact forms, so how can the problem be solved?


    I need the fields "Bankverbindung" and "IBAN" at the beginning of page 3. Could you please add them after making technical or data security arrangements? At least I need a detailed instruction for solving this problem by myself (if possible, please in german). Thanks for your efforts.


    Kind regards


  • Profile Image
    JotForm Support

    Answered by Chriistian on June 02, 2017 at 04:45 AM

    Unfortunately, we cannot add back the removed guilty fields on your form. Please note that collecting such details from the users of your form is against our Terms of Use.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    If it happens that your account becomes suspended again because of these fields on your form, it will be difficult for us to re-activate your account again in the future.