What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Theme Designer not loading

    Asked by clarkschool on April 26, 2017 at 10:39 AM

    Hi, I'm trying to do some advanced design on my form, but the JotForm Theme Designer tool won't load beyond the brown intro screen

    Page URL:
    https://form.jotform.us/61148055096153

    Screenshot
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    JotForm Support

    Answered by david on April 26, 2017 at 12:11 PM

    I tested several of my forms and the advanced designer loaded for each one.  If this is still occurring on your end, let us know and we can look into this further.  As far as I can tell though, the advanced designer should be functioning properly at this time.

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    Answered by clarkschool on April 27, 2017 at 10:43 AM

    Thanks for looking into this. I've logged out of JF, logged back in; fully turned off my computer and restarted--nothing I do will allow me to get into Advanced Designer in this particular form. I don't seem to be having this issue in any of my other forms. Is there something more I should do or look at to see what's causing this issue?

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    Answered by clarkschool on April 27, 2017 at 10:45 AM

    Also, I am not able to preview my form--I get the error message "This form is currently unavailable, but we are working on it! Please come back soon!"

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    Answered by clarkschool on April 27, 2017 at 10:54 AM

    AHA!

    So, this form was set to disable on 4/21 by a colleague of mine. I was unaware of this fact, but just stumbled on it when I was looking at some of the form settings. The form was still showing as enabled in the My Forms dashboard (an issue I've brought up to you guys before....) so I wasn't thinking to re-enable it. I changed the date to a future date (from today), and I am now able to both Preview and get right into Advanced Designer.

    I know I've posted before about what the user sees when a form is set to enabled/disabled. I'd say this is part of that on-going issue for me.

    My initial issue here is resolved.