What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I being charged $19 monthly if I'm under the free plan?

    Asked by fpsrose on April 26, 2017 at 10:53 AM

    We have switched to the free plan around 6 months ago but our card is still being charged $19.00 monthly.


    please reply to sweiss@fidelitypayment.com asap.


    thank you,

    Page URL:

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    JotForm Support

    Answered by Aury on April 26, 2017 at 12:04 PM


    This is a tripled thread, please find the answer in this link:


    Thank you.