Why am I being charged $19 monthly if I'm under the free plan?

We have switched to the free plan around 6 months ago but our card is still being charged $19.00 monthly.

please reply to sweiss@fidelitypayment.com asap.

thank you,

Hello,

This is a tripled thread, please find the answer in this link:

https://www.jotform.com/answers/1129168.

Thank you.