My login says its suspended

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    Kara Brown 
    Asked on April 26, 2017 at 11:51 AM

    When I login from my phone, it will let me, but when I try from computer with the same password and username, it says the account is suspended. Also, my form says its disabled when I go to the direct link, but in settings it is enabled. 

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    Answered on April 26, 2017 at 12:15 PM

    Thank you for contacting us!

    We reviewed your account and form:

    was found to be collecting credit card information.

    Be advised this is not allowed per  the Terms of Use

    Because it is considered a phishing activity. Please refrain from collecting this information.

    You can use payment integration for genuine charges to credit cards




     I hope this information helped.

    Your account is active and your form available so you can continue working on it.

    Feel free to contact us if any other question arises.


    Thank you