What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My login says its suspended

    Asked by Kara Brown  on April 26, 2017 at 11:51 AM

    When I login from my phone, it will let me, but when I try from computer with the same password and username, it says the account is suspended. Also, my form says its disabled when I go to the direct link, but in settings it is enabled. 

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    JotForm Support

    Answered by ktyaguirre on April 26, 2017 at 12:15 PM

    Thank you for contacting us!

    We reviewed your account and form: http://www.jotform.us/form/52134943329153

    was found to be collecting credit card information.

    Be advised this is not allowed per  the Terms of Use

    Because it is considered a phishing activity. Please refrain from collecting this information.

    You can use payment integration for genuine charges to credit cards




     I hope this information helped.

    Your account is active and your form available so you can continue working on it.

    Feel free to contact us if any other question arises.


    Thank you