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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have encrypted a form with a public key but cannot see the submissions as it's asking me for a private key. What can I do?

    Asked by Daniellees on April 26, 2017 at 01:59 PM

    I have had one submission that is clearly encrypted but although I am using a public key I keep being asked to upload a private key, which I don't have.

    Page URL:
    https://form.jotformpro.com/70968929956986

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    JotForm Support

    Answered by Kiran on April 26, 2017 at 03:26 PM

    I have checked your form and see that it is not encrypted now. In order to view the encrypted submission data, please try enabling the form encryption again and use the key generated when the form was encrypted earlier. 

    Please be noted that if you have not downloaded the key or cleared the browser storage, unfortunately, it is not possible to decrypt the form submissions in any way. Please go trough the guide below that can help you with more information using encrypted forms.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Please get back to us if you need any further assistance. We will be happy to help.