I attempted to downgrade my account but was charged anyway

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    Ensis
    Asked on April 26, 2017 at 03:58 PM
    i did that but i was charged... really disapointed... i need to cancel my account immediately... and would like a refund...
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    david
    Answered on April 26, 2017 at 03:59 PM

    The last charge is see for your account was a yearly subscription on March 24th of this year.  This was as a promotional rate and does not look like it was due to an autorenew.  Your subscription has been cancelled and you will no longer be billed.