What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I attempted to downgrade my account but was charged anyway

    Asked by Ensis on April 26, 2017 at 03:58 PM
    i did that but i was charged... really disapointed... i need to cancel my account immediately... and would like a refund...
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    JotForm Support

    Answered by david on April 26, 2017 at 03:59 PM

    The last charge is see for your account was a yearly subscription on March 24th of this year.  This was as a promotional rate and does not look like it was due to an autorenew.  Your subscription has been cancelled and you will no longer be billed.