- Carrie BoyntonAsked on April 26, 2017 at 04:13 PM
It is dated 2/16/17 - number 20170471148
- JotForm SupportKiranAnswered on April 26, 2017 at 06:00 PM
Unfortunately, I am not able to find any accounts registered with this email address. If you are looking for an invoice of your account, you may find them from the billing section of your account.
If you are experiencing any issues find the invoices, we request you to login to the JotForm account and let us know so that we can assist you further.
- Carrie BoyntonAnswered on April 26, 2017 at 06:39 PM
Hi. So I just used the link and it shows and outdated credit card. I'm happy to update the information, but we also sent you a check on 3/8 that has not been cashed. Could you check on that for me?
- AACjhAnswered on April 26, 2017 at 06:41 PM
These messages and now linked to the email@example.com account.
- JotForm SupportKiranAnswered on April 26, 2017 at 07:25 PM
The account AACjh is currently holding Bronze yearly subscription plan which was upgraded on Feb 16, 2017. Please find the invoice below:
Could you confirm if you have sent the check to our payment processor address for upgrading the same account? If it another account, please let us know the email address used for the account so that we'll try to locate the account and payment status.
Also, please take a look at the following guide for upgrading the account by purchase order method
Please confirm if you have followed the same method to send us the check.
- Carrie BoyntonAnswered on April 26, 2017 at 09:59 PM
Thanks for the infomation. Was the service upgraded because we were out of space with the free version?
- JotForm SupportChriistianAnswered on April 26, 2017 at 11:42 PM
The service did not upgrade because you were out of space with the Free Version. Your account (AACjh) was previously in Grandfathered Premium Yearly Plan and it is equivalent to the Bronze Yearly Plan for the current pricing.
If you have other questions or need further assistance, please let us know.
- AACjhAnswered on April 27, 2017 at 12:04 AM
We sent a check to the address on the invoice on 3/6/17. The payment had not been cashed. Do you if it was received or if it is being processed?
- JotForm SupportliyamAnswered on April 27, 2017 at 03:42 AM
I am having difficulty finding the purchase order from you. Can you tell us if this is the process that you have made when you upgraded your subscription with us?
If that process is what you did, can you share with us any relevant information such as the email address you have used when you made your submission?
- AACjhAnswered on April 28, 2017 at 10:49 AM
Hi- We love using your product, and I am reaching out to see what is going on with our invoice. I believe we have historically used the free subscription. I'm not sure why or how we upgraded to bronze, but I know we sent you a check for the annual fee. The check was sent to the address on the invoice and has not been cashed.
Could you please check and see if we can stick with the free option based on use or if we need to upgrade to bronze. If we can stick with the basic plan I will have our accountant void the check.
If we need to upgrade could you let me know what is going on with the check we sent?
Is there a way I could connect with someone by phone to resolve this?
Thanks for your help. Our number is 307-739-1881.
- JotForm SupportKiranAnswered on April 28, 2017 at 11:26 AM
Unfortunately, we are not offering telephone support at the moment. Please be noted that this support forum is our primary support. Your questions on this support forum shall be answered in a timely manner.
Did you mean to say that you have sent the check to JotForm Inc., 1750 Montgomery St, San Francisco, CA 94111? If so, we cannot cash your check sent to this address and the subscription cannot be activated on your account. We request you to void the check immediately.
If you need to upgrade your account by paying with a check, we request you to follow the steps provided in the guide below:
This account AACjh is upgraded to Bronze on Feb 16, 2017, using a credit card ending with 1719.
Hope this information helps! If you have any other questions, please let us know. We will be happy to help.
- AACjhAnswered on April 28, 2017 at 11:31 AM
Thank you for the information. To confirm, we are paid in full at the bronze level.
- JotForm SupportliyamAnswered on April 28, 2017 at 11:53 AM
Thank you for your confirmation, AACjh. We're glad that this matter is now resolved. Feel free to let us know if you have other questions.