What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails from Jotform appear in my Junk folder

    Asked by katesplace on July 11, 2012 at 01:23 AM

    Hi Jotform,

    My form submissions are going directly to my Junk folder, even when I mark the sender as safe.

    Are you able to look into this problem?

    My email address is: enquiries@katesplace.com.au

    Thanks.

    Page URL:
    http://www.katesplace.com.au/contact-us/

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    JotForm Support

    Answered by jonathan on July 11, 2012 at 05:38 AM

    Hi,

    Can you tell us which email client you are using? 

    The filtering of the submission message is happening on your side. You may want to checked if 'noreply@jotform.com' email account is spammed/blocked listed in your email client filter.

    Also, maybe your email service provider will need to white lists the Jotmails IP addresses.

    Please inform us if issue persist after updating.

    Thanks.