Upgraded the wrong account. How can I cancel my subscription?

  • JuniorRoyalty
    Asked on April 26, 2017 at 6:57 PM
    We only wanted to have this plan on dianebuszta@comcast.net account. I thought since I was in this account it was applied to this account and not on kcarlson1101@gmail.com. We never wanted it on kcarlson1101@gmail.com
     
    Can this be switched on your end of things and can we request a refund for the month that we were charged under kcarlson1101@gmail.com since I was in the dianebuszta@comcast.net account (shared), when I made the payment I thought it was only going towards this account. We didn't use it for kcarlson1101@gmail.com and would have used it for dianebuszta@comcast.net if we knew it was going towards this account as an upgrade. 
     
    Thanks,
    Karen
  • Kevin Support Team Lead
    Replied on April 26, 2017 at 8:13 PM

    Karen, 

    We will be glad to help you with your request, but I have noticed that you opened multiple threads about the same matter: 

    https://www.jotform.com/answers/1129391

    https://www.jotform.com/answers/1129386

    https://www.jotform.com/answers/1129717

    Please, avoid to open multiple threads about the same question/matter, that will help us to assist you better. 

    Regarding to your request, I have already requested the refund for your last payment, please allow us some time to get it processed. 

    If you have any question, let us know. 

  • Kevin Support Team Lead
    Replied on April 26, 2017 at 8:16 PM

    Also, I would suggest you to cancel your subscription from your PayPal account, here's a guide that will help you doing that: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription 

    Do note that subscriptions cannot be moved over to a different account, if you would like your other account upgraded then you would need to log-in and proceed with  the upgrade.