- JuniorRoyaltyAsked on April 26, 2017 at 06:57 PMWe only wanted to have this plan on firstname.lastname@example.org account. I thought since I was in this account it was applied to this account and not on email@example.com. We never wanted it on firstname.lastname@example.org.Can this be switched on your end of things and can we request a refund for the month that we were charged under email@example.com since I was in the firstname.lastname@example.org account (shared), when I made the payment I thought it was only going towards this account. We didn't use it for email@example.com and would have used it for firstname.lastname@example.org if we knew it was going towards this account as an upgrade.Thanks,Karen
- JotForm SupportKevin_GAnswered on April 26, 2017 at 08:13 PM
We will be glad to help you with your request, but I have noticed that you opened multiple threads about the same matter:
Please, avoid to open multiple threads about the same question/matter, that will help us to assist you better.
Regarding to your request, I have already requested the refund for your last payment, please allow us some time to get it processed.
If you have any question, let us know.
- JotForm SupportKevin_GAnswered on April 26, 2017 at 08:16 PM
Also, I would suggest you to cancel your subscription from your PayPal account, here's a guide that will help you doing that: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription
Do note that subscriptions cannot be moved over to a different account, if you would like your other account upgraded then you would need to log-in and proceed with the upgrade.