What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Mailchimp integration not sending Final Welcome Emails

    Asked by DanielMParker on April 26, 2017 at 08:49 PM

    Dear Jotform,

    I have been trying for the last couple of days to integrate mailchimp, so that once someone fills out the Jotform they receive a welcome email. 

    On my jotform settings it says I am integrated with mailchimp. I have followed instructions on multiple threads. I have tried resetting the API key in mailchimp and re-integrating it and still no welcome email.

    Mailchimp is collecting the details from the person who fills out the jotform, so it seems it has integrated but no welcome email just a email from jotform showing what they filled out.

    Can someone please help me? 

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    JotForm Support

    Answered by Mike on April 26, 2017 at 10:26 PM

    According to this article, the Final Welcome Emails are being sent to the Double Opt-in subscribers only. It means that you will need to enable the 'Send Opt-in Email' option at JotForm MailChimp integration.

    If you need any further assistance, please let us know.

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    JotForm Support

    Answered by ashwin_d on April 27, 2017 at 12:46 AM

    Hello DanielMParker,

    Unfortunately we have received empty response form you. If you have replied from your email, please click on the following URL and reply again:  https://www.jotform.com/answers/1129787

    Thank you!