What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    URGETN! It's already two days!!!!! my customer cannot reach our jotform from mobile phone

    Asked by kidsportsac on April 26, 2017 at 10:23 PM

    Thanks for your reply yesterday. The jot forms were back to normal after I sent you the email but are down again today. We are losting a lot of registration and my boss is killing me. Please help to solve the problem and make it more stable. 

  • Profile Image

    Answered by Ian on April 27, 2017 at 12:01 AM

    Please do not submit multiple threads addressing the same issue.

    We already replied to the thread https://www.jotform.com/answers/1128726

    If you continue facing the issue, please reply to that same thread so we can analyze the issue properly.

  • Profile Image

    Answered by kidsportsac on April 27, 2017 at 05:43 AM
    WHAT THE HELL IS THIS KIND OF SERVICE ATTITUDE?!?! OUR COMPANY FACE THIS
    PROBLEM FOR THE WHOLE DAY AND IS LOSSING BUSINESS. THIS IS YOUR
    ANSWER????????
    DID YOU REALIZE THAT YOU HAVENT GIVE ME ANY SOLUTION ON "BOTH" THREAD?????
    Best Regards,
    KidSports Athletic Club
    香港學界br/>童體育會
    KS 學界Facebook專頁
    https://www.facebook.com/kidsportsathleticclub/
    KS 學界網頁
    https://kidsportsac.com.hk/
    2017-04-27 12:01 GMT+08:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on April 27, 2017 at 07:06 AM

    We apologize for this, kidsportsac. I'm sure Ian had no intention to deliver such impression and he just meant what is best to address your concern without having to get you confused.

    Anyhow, based on how I am observing your situation, I believe that this may be an issue which may be regional, meaning -- it is by accessing jotform.me domain from your country is the one that is probably the problem. Since you are able to start a new thread and so to shed more light on this case, can you tell us if you are having issues when visiting the form using this link:

    https://form.jotform.com/71133340898458

    The difference here is that this domain uses .com, while your actual form uses .me domain.

    Looking forward to your response on this matter.

    Thanks.