URGETN! It's already two days!!!!! my customer cannot reach our jotform from mobile phone

Thanks for your reply yesterday. The jot forms were back to normal after I sent you the email but are down again today. We are losting a lot of registration and my boss is killing me. Please help to solve the problem and make it more stable. 

Please do not submit multiple threads addressing the same issue.

We already replied to the thread https://www.jotform.com/answers/1128726

If you continue facing the issue, please reply to that same thread so we can analyze the issue properly.

WHAT THE HELL IS THIS KIND OF SERVICE ATTITUDE?!?! OUR COMPANY FACE THIS
PROBLEM FOR THE WHOLE DAY AND IS LOSSING BUSINESS. THIS IS YOUR
ANSWER????????
DID YOU REALIZE THAT YOU HAVENT GIVE ME ANY SOLUTION ON "BOTH" THREAD?????
Best Regards,
KidSports Athletic Club
香港學界br/>童體育會
KS 學界Facebook專頁
https://www.facebook.com/kidsportsathleticclub/
KS 學界網頁
https://kidsportsac.com.hk/
2017-04-27 12:01 GMT+08:00 JotForm :
...

We apologize for this, kidsportsac. I'm sure Ian had no intention to deliver such impression and he just meant what is best to address your concern without having to get you confused.

Anyhow, based on how I am observing your situation, I believe that this may be an issue which may be regional, meaning -- it is by accessing jotform.me domain from your country is the one that is probably the problem. Since you are able to start a new thread and so to shed more light on this case, can you tell us if you are having issues when visiting the form using this link:

https://form.jotform.com/71133340898458

The difference here is that this domain uses .com, while your actual form uses .me domain.

Looking forward to your response on this matter.

Thanks.