I am not receiving email notifications

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    alphaemc
    Asked on April 27, 2017 at 07:34 AM

    For some reason, the email notifications stopped working for the Biller Daily Report. Can you please review and troubleshoot.

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    Sven
    Answered on April 27, 2017 at 08:02 AM

    Hi, 

    Sorry for any inconvenience caused, none of the emails in your form notification are in the bounce list. I cloned your form and tested it and I was able to receive notifications without issues. 

    Please note that you have conditions set on your notifications, so emails will only be sent if these conditions are met, I also noticed that the Billing Specialist field is not required, so you can still submit the form without selecting any, and therefore no notification will be sent. 

    I would suggest re-configuring your notifications, and make sure that a value is selected for Billing specialist, if the issue still persists, please get back to us so we can assist you further.

     

    Thank you.