What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not receiving email notifications

    Asked by alphaemc on April 27, 2017 at 07:34 AM

    For some reason, the email notifications stopped working for the Biller Daily Report. Can you please review and troubleshoot.

    Page URL:

  • Profile Image

    Answered by Sven on April 27, 2017 at 08:02 AM


    Sorry for any inconvenience caused, none of the emails in your form notification are in the bounce list. I cloned your form and tested it and I was able to receive notifications without issues. 

    Please note that you have conditions set on your notifications, so emails will only be sent if these conditions are met, I also noticed that the Billing Specialist field is not required, so you can still submit the form without selecting any, and therefore no notification will be sent. 

    I would suggest re-configuring your notifications, and make sure that a value is selected for Billing specialist, if the issue still persists, please get back to us so we can assist you further.


    Thank you.