Not receiving emails

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    Asked on April 27, 2017 at 08:01 AM



    Were not receiving emails and as per checking, the email is not on the bounce list, please help. Thanks 

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    Answered on April 27, 2017 at 09:27 AM


    I have checked your email address and found it in our bounce list. Because of this reason, you couldn't receive any notification from us. You can see its reason from the screenshot:

    I have removed your email address from the bounce list. If you encounter any problem again, please let us know. 

    There are several reasons why your email address is bouncing but usually, the reason is email service provider.

    An email address usually gets added to the bounce list if the recipient's inbox is full, the mail server was unavailable at the time that the email was being sent, or if the email server is rejecting the email due to suspected spam.

    If your e-mail address is in bounce list, you should remove it from it in order to receive notifications. You can follow this user guide to remove your e-mail address from the bounce list. 

    To prevent further bouncing related issues, please see our guide here: How to Prevent Email Bouncing Related Issues

    Especially, it's recommended to setup SMTP o prevent the bounce issues: How to Setup SMTP for a Form 

    Another point I would like to remark that you have a phishing field in your form and I would like to inform you that I have deleted this field.

    This sensitive field is against to our Terms of Use.

    Thank you for helping us to protect the privacy of our users. 

    If you need further assistance, please contact us again.

    Kindest Regards.