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    Missing Fields in e-mail Notification

    Asked by nicrigden on April 27, 2017 at 08:51 AM

    Hi, I have been successfully using my form https://form.jotformpro.com/32333914938964 with e-mail notifications for some years without needing to make any changes.

    Recently, however, I decided to change the e-mail notification layout as I wanted the text larger. For this I deleted a some form text fields to make more room. Now I am having trouble with my e-mail notification. All fields left blank on the form don't appear on the submission but they did before (and I still want them to). Also when the table fields are completed on the form the information is missed from the submission.

    I have tried deleting my old notification and creating a new one to ensure all fields are synced but it hasn't helped.

    I've tried individually adding the table fields to the submission, I just don't know how to make it work please can you have a look at it?


    Kind regards


    Page URL:

  • Profile Image
    JotForm Developer

    Answered by Helen on April 27, 2017 at 10:29 AM


    Thank you for contacting us.

    I have cloned your form in order to test on my side. I could replicate the same issue with you. Here is my Notification e-mail:

    Then, I have added new Notification e-mail to my cloned form. However, I did not encounter any issue with the new e-mail. All fields sent to my recipient e-mail. As you can see below screenshot:

    Please delete your existing Notification e-mail and create the new one. Here is guide helps to you: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    If the issue still persists, please do not hesitate to contact us.

  • Profile Image

    Answered by nicrigden on April 28, 2017 at 07:58 AM




     Having deleted my notification and creating a new one it is now displaying all the data of the completed form fields.


     Is it possible to display the uncompleted fields in the notification?


    For example Show the rest of the week Monday – Saturday even if they haven’t been completed





    (10) Travel Crew Daily Time Sheet







    DATE W/E:






    Shift Start

    Shift End

    Travel Time













    Vibration Y/N?















    Kind Regards




  • Profile Image
    JotForm Developer

    Answered by Helen on April 28, 2017 at 10:10 AM

    Hello Nicole,

    Thank you for contacting us.

    You can display the empty fields in the Notification e-mail. Please follow these steps:

    1. Go to Settings > Emails page and select your Notification E-mail. 

    2. Go to "Advanced" tab on your Notification E-mail.

    3. Check the "Hide Empty Fields" from No to Yes.

    Please let us know if you need any further assistance.

  • Profile Image

    Answered by nicrigden on April 28, 2017 at 10:26 AM

    Thanks for your help Helen