What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form emails are not sent

    Asked by tomzcommpeak on April 27, 2017 at 09:50 AM

    bounce list , yet again, please let me know why this is happening 

    Page URL:

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    JotForm Support

    Answered by Welvin on April 27, 2017 at 11:49 AM

    I presumed the form is embedded. If the submit button is not working, that means there is a possible conflict in the page. We recommend re-embedding the form using our iframe method. 


    As for the bounce issue, you can prevent it from happening again by doing the following:

    1. Add noreply@jotform.com to your safe sender or contact list.

    2. Whitelist our domain, jotform.com. 


    To know more about the bounce thing, please check this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues