What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I keep getting notified that my email address is bouncing

    Asked by simichamber on April 27, 2017 at 11:44 AM

    Hi there,

    I keep getting notification that my email address: kathi@simichamber.org is on the bounce list.  This is my login so it shouldn't pop up each time,  Can you fix it.


    Also, I am having issue loading photos.  Can you let me know if there is a problem?


    Thank you so much.  We love this form creator and recommend it to others often. 


    Kathi Van Etten
    Simi Valley Chamber of Commerce

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    JotForm Support

    Answered by AIDAN on April 27, 2017 at 01:50 PM

    I have checked the email address you kindly provided, against the bounce list, and I found that it's no longer in it, so you should be receiving emails properly from now on.

    For more information on how to remove an email from the bounce list please see https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    To prevent email bouncing related issues please see https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues


    Finally, we will be addressing your second issue in this new thread: https://www.jotform.com/answers/1130373

    Thank you.