What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Replacing Paypal with Authorize.net

    Asked by artrain on April 27, 2017 at 11:54 AM



    We have two forms running that use Paypal but our orgs just started using Authorize.net.  How can I change the payment methods on those forms?  I'm having a hard time figuring that out.





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    JotForm Support

    Answered by david on April 27, 2017 at 02:07 PM

    To change the payment method in the form, delete the current payment field and add in the payment field for the new payment processor.  Products and such will automatically be saved and imported to the new field. 

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    Answered by artrain on May 04, 2017 at 09:43 AM
    New response received
    Thanks for the response. I’m having trouble learning how to ‘delete’ the
    payment. I can edit the payment, but I can’t delete it. Since there are
    multiple fields dedicated to getting the payment information, I’m unable to
    tell which one to delete.
    Can you give me a screen shot or a little more info?
    Natalie Hensel
    Artrain Inc.
    Business Manager
    1100 North Main Street, Suite 106
    Ann Arbor, MI 48104
    o. 734.747.8300ext.704
  • Profile Image
    JotForm Support

    Answered by david on May 04, 2017 at 11:22 AM

    While editing your form, click on the PayPal field:

    Delete that field and replace it with an Authorize.net field.  You may need to set the new field up with the same settings as the PayPal field.