What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my email is in the bounce list?

    Asked by karina0073 on April 27, 2017 at 11:55 AM

    Why my email is in the bounce list? I have removed it many times but on the next day it is in the bounce list again.

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    JotForm Support

    Answered by Kiran on April 27, 2017 at 02:10 PM

    Generally, the email addresses are added to the bounce list when the emails sent are failed to deliver repeatedly due to any reason. I have checked your email address now and it is not listed in the bounce list. You may consider adding the JotForm email/IP addresses to the whitelist in your email account to see if that helps.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If you notice the email address in the bounce list again, please let us know here before you remove it from the bounce list so that we can check what is causing the issue.

    Thank you!