What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    DPRP is disabled for this merchant error on my form

    Asked by admin655 on April 27, 2017 at 11:57 AM

    Our Paypal integration is working fine, but I'm not sure that our credit card processing is working. I can't even find where in the form builder to check that. You can clearly see the two options of pay with CC or Paypal, does this mean that all credit cards are being processed through our Paypal API even when they select "Credit card" as payment method? We had someone get an error when trying to pay with a CC:

     

    Error:

    PCI :: DPRP is disabled.

    DPRP is disabled for this merchant.

     

    Does this help locate the problem? Is it with our PayPal account?

     

    Main parent form:

    Parent Donation Form

    Child Donation Form

     

    Thanks,

    Jimmy

    Page URL:
    https://form.jotformpro.com/61963854392972

  • Profile Image
    JotForm Support

    Answered by Kiran on April 27, 2017 at 02:31 PM

    DPRP stands for Direct Payment Recurring Payments. This add-on needs to be enabled in your PayPal account. Please check the web page below that helps with some information on DPRP.

    https://www.paypal-community.com/t5/About-Business-Archive/quot-DPRP-is-disabled-for-this-merchant-quot-plz-help/m-p/991717#M14689

    We request you to check with the PayPal support to enable the DPRP for your account. Thank you!