- blushbbgAsked on April 27, 2017 at 12:19 PM
My email address keeps ending up on the bounce list....every few months I have to remove it. How can we fix this?Page URL:
- JotForm SupportWelvinAnswered on April 27, 2017 at 02:38 PM
You need to add firstname.lastname@example.org to your safe sender list and make sure to whitelist our domain. If you can whitelist an IP address, please do it for Jotform. You can find our list here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
Also, check this helpful guide regarding the bounce issue: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues.