What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My email address keeps ending up on the bounce list

    Asked by blushbbg on April 27, 2017 at 12:19 PM

    My email address keeps ending up on the bounce list....every few months I have to remove it.  How can we fix this?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on April 27, 2017 at 02:38 PM

    You need to add noreply@jotform.com to your safe sender list and make sure to whitelist our domain. If you can whitelist an IP address, please do it for Jotform. You can find our list here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Also, check this helpful guide regarding the bounce issue: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues