What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Could we increase our limits or reset them for this month without upgrading?

    Asked by hlarecords on April 27, 2017 at 12:44 PM

    One of our staff used Jotform for a giveaway and didn't realize not to and it put us over our limit.  I have upgraded to the next level at $19 per month but didn't realize we were at 1095 submissions - I don't want to have to pay the $39 per month - can you help and give us this month for th $19 since we inadvertently used the system.  thanks so much.

     

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    JotForm Support

    Answered by Kevin_G on April 27, 2017 at 02:45 PM

    Unfortunately, we cannot increase the limits or reset them, if you would like to get more submissions and still keep your current subscription, you could complete some tasks under the Get More section on your account, this way you will get some submissions permanently and just for completing the tasks.