What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Embedded form not showing on Chrome

    Asked by TropeGroup on April 27, 2017 at 01:04 PM

    Hi There, we're having an issue with an embedded form. It doesn't seem to be loading properly on Chrome version 50 and higher. Can you take a look and see if there's something going wrong here?

    Here's the form in question: https://form.jotform.us/71007919275156

    Thanks for your help,

    - Andrew

    Page URL:
    http://www.tropegroup.com/company/news

    Screenshot
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    JotForm Support

    Answered by Kiran on April 27, 2017 at 03:07 PM

    I have checked your web page and see that the form is not displayed on the page. It seems that there is a conflict with the other scripts on the web page. Could you try embedding the form using iframe embed method to see if that works? Please refer to the guide below that can help you with getting the iframe embed code for your form.

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Let us know if you need any further assistance. We will be happy to assist.  

  • Profile Image

    Answered by TropeGroup on April 28, 2017 at 10:22 PM

    Hi Kiran, I have checked for conflicts on the page and removed the one possible conflict I saw. I have also switched the form to using the iframe version.

    Some additional info is that we have been able to use jotform successfully in other places of our site.
    Here's one: http://www.tropegroup.com/contact

    Can you possibly take another look at this page?
    http://www.tropegroup.com/company/news

    Thank you.

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    JotForm Support

    Answered by Mike_G on April 29, 2017 at 01:53 AM

    We would like to apologize for any inconvenience, however, can you try removing the <script> part of the iframe embed code and see if that would solve the issue you are having.

    I would also suggest you adjust the height attribute of the iframe to match the height of the form.

    If that would not fix the issue you are having, please let us know and we will be glad to help you further.

    Thank you.

  • Profile Image

    Answered by TropeGroup on May 01, 2017 at 02:25 PM

    Looks like that was indeed the issue. The form now shows up properly on all the browsers we tested. Thanks for the help.