What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Locked out of account

    Asked by Thomas Kassel  on April 27, 2017 at 03:00 PM



    I tried to reset my password but was never emailed an email reset link. Now, my old password seems to not be working. Can you help me regain access to my account?




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    JotForm Support

    Answered by Aury on April 27, 2017 at 04:57 PM


    According to our records, the email for you to password reset was sent twice already. Please check your email inbox or maybe the spam/junk folder maybe were landed in there.

    Let us know if we can further assist you.