Locked out of account

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    Thomas Kassel 
    Asked on April 27, 2017 at 03:00 PM

    Hi,

     

    I tried to reset my password but was never emailed an email reset link. Now, my old password seems to not be working. Can you help me regain access to my account?

     

    Thanks,

    Thomas

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    Aury
    Answered on April 27, 2017 at 04:57 PM

    Hello,

    According to our records, the email for you to password reset was sent twice already. Please check your email inbox or maybe the spam/junk folder maybe were landed in there.

    Let us know if we can further assist you.

    Regards.