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    File uploads are showing 404 file not found error

    Asked by DST_DPEC on April 27, 2017 at 03:32 PM

    Attachment links are not working in the submissions.  I have tested all of the submissions and they all are now experiencing issues that were not present before.


    We are in the middle of a critical review and this has caused a major setback. Please advise ASAP.


    These are just samples of the links that do not work - NONE of them are working.



    Page URL:

    Page URL:

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    JotForm Support

    Answered by david on April 27, 2017 at 05:50 PM

    I checked directly from the account that has the forms and I am able to access the files from there.  I also checked from your account and the files were accessible from yours.

    Here is the correct URL for the file you referenced:


    It seems you are trying to access the files from the incorrect account.  There is no user NNC2015 which is what is referenced in your URL:


    Try viewing the files directly from your JotForm account:



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    Answered by DST_DPEC on April 28, 2017 at 11:25 AM

    Thank you so much. I spoke with our Technology Department, and they were not aware that changing the username information would affect the links.


    I am re-downloading the submissions with the correct URL's included. Thank you.