- DST_DPECAsked on April 27, 2017 at 03:32 PM
Attachment links are not working in the submissions. I have tested all of the submissions and they all are now experiencing issues that were not present before.
We are in the middle of a critical review and this has caused a major setback. Please advise ASAP.
These are just samples of the links that do not work - NONE of them are working.
- JotForm SupportdavidAnswered on April 27, 2017 at 05:50 PM
I checked directly from the account that has the forms and I am able to access the files from there. I also checked from your account and the files were accessible from yours.
Here is the correct URL for the file you referenced:
It seems you are trying to access the files from the incorrect account. There is no user NNC2015 which is what is referenced in your URL:
Try viewing the files directly from your JotForm account:
- DST_DPECAnswered on April 28, 2017 at 11:25 AM
Thank you so much. I spoke with our Technology Department, and they were not aware that changing the username information would affect the links.
I am re-downloading the submissions with the correct URL's included. Thank you.