Upgraded Membership - But forms are still not active

  • Profile Image
    khonewiltgen
    Asked on April 27, 2017 at 03:47 PM

    Hello,

    I had an existing Free plan, but had 74 forms, all of which were being kept since I was already a member prior to the limits.  One of my forms has recently stopped working, saying the form has exceeded its allocated quota.  I wasn't aware that the submission limits now applied to the forms that I had created before these limits were set.

    I need this form to be active immediately, so I upgraded the account to the Bronze plan.  Unfortunately, it hasn't fixed the issue.  This form is called "Maroon Bel Canto Children's Chorus - Festival Summer Camp - Application."  It looks like it currently lives within my "Shared with you" folder in the "aspenmusic" subfolder.  

    I think when I updated the account, it updated khonewiltgen and not aspenmusic.  If the form lives within aspenmusic, I think that's the one that needs to be updated, or all of our existing forms in aspenmusic account needs to be migrated to my account (both at the aspenmusic.org domain - see below for an email from 12/13/16 with details).

    Again, I need this form to be back active immediately, and I've already paid to upgrade, so I would appreciate prompt assistance.

    Thanks,

    Katie Hone Wiltgen

     

     

    One email response to previous question, sent on 3/21/17:

    We recently implemented the number of forms limit. Here's a related article: https://www.jotform.com/blog/242-Upcoming-Changes-to-JotForm-Starter-Guest-Plan-Users-September-19-2016.

     

    Under the Free plan, you can only have 5 forms. You can keep the current forms (74) that you have since you are already a member prior to the limits. These forms will still work normally. If you want to create more forms, clone or restore deleted forms, you need to upgrade to a higher plan

     

     

    Another email response to a previous question about the plan we were using (paid or free), sent on 12/13/16):

    Hello Emily, since the only info we have from you are the following...

    khonewiltgen@aspenmusic.org - The one you mentioned on your post

    eessig@aspenmusic.org - The email you used when you posted this thread

    ...I ended up searching for accounts that sit on the same domain @aspenmusic.org to widen my search results. Sadly, these are the only accounts I found and none of them are on a paid subscription:

    eessig (eessig@aspenmusic.org) - FREE

    khonewiltgen (khonewiltgen@aspenmusic.org) - FREE

     

    aspenmusic (mstoll@aspenmusic.org) - FREE

  • Profile Image
    Mike
    Answered on April 27, 2017 at 06:13 PM

    Thank you for contacting us.

    As far as I can see, the https://form.jotform.com/aspenmusic/MBCCC-FSC form under the aspenmusic account is currently active.

    We have canceled and refunded the khonewiltgen account subscription.

    If you need any further assistance, please let us know.

  • Profile Image
    aspenmusic
    Answered on April 27, 2017 at 06:21 PM

    Yes... That's because I just upgraded that account to the Bronze plan as well.  It was NOT working until I upgraded.  I needed the form to work, and I wasn't getting a response, so that was my only option.

    From reading about your change in limits and pricing structure, I'm wondering why I need to be paying for an account at all to make these forms functional.  I was told that forms that had been created in a free account prior to the new change in form limits would be grandfathered in and would still function as usual.  Is this not the case?

  • Profile Image
    Mike
    Answered on April 27, 2017 at 07:48 PM

    It appears that the khonewiltgen account was disabled due to monthly submissions overlimit. Our free plan is limited to 100 submissions per months, while the khonewiltgen account received 103 submissions this month.

    Also, submissions storage is limited to 500 most recent entries on the free plan. Paid plans come with unlimited submissions storage, so the upgrade will help you to keep the complete data (currently 2227 stored submissions).

  • Profile Image
    Katie Hone Wiltgen
    Answered on May 01, 2017 at 03:00 PM

    Hi Mike,

    I haven't yet received an answer to this portion of my question:  

    I'm wondering why I need to be paying for an account at all to make these forms functional.  I was told that forms that had been created in a free account prior to the new change in form limits would be grandfathered in and would still function as usual.  Is this not the case?

    These forms were in use long before the form limits were put in place, and  this is the info we were given on 12/13/16:

     These forms will still work normally. If you want to create more forms, clone or restore deleted forms, you need to upgrade to a higher plan

    Thank you.

  • Profile Image
    ashwin_d
    Answered on May 01, 2017 at 03:41 PM

    Hello Katie,

    Yes your forms are grandfathered. Please note that your account was over quota NOT because of the number of forms you have in your account but because you exceeded the allowed submission limit of free account which is 100 submissions per month.

    All your old forms will work as expected but if you exceed the submission limit of your account, your forms will be disabled.

    Hope this answers your query.

    Thank you!

  • Profile Image
    khonewiltgen
    Answered on May 01, 2017 at 04:01 PM

    Yes, but when I created these forms there WASN'T a submission limit... So now this limit does apply to my account?  In essence, then, the grandfathered forms don't really matter, as the other limit are all now applied to them... Is that true?

     

  • Profile Image
    Mike
    Answered on May 01, 2017 at 04:53 PM

    This is not correct, the monthly submissions limit is not something new. To clarify this, the monthly submissions limit was always there, which is 100 new submissions per month for free accounts.