What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Downgrading to the free plan

    Asked by EHarrell on April 27, 2017 at 04:07 PM

    I'm trying to downgrade my account because I don't need the same number of submissions next month. However, when I click downgrade, it only gives me an option to cancel my account. What am I doing wrong?


    E. Harrell

  • Profile Image
    JotForm Support

    Answered by Mike on April 27, 2017 at 06:27 PM

    This is safe to downgrade to the free plan, it will cancel your subscription only, the account will be still active.

    Related guide:

    How to Downgrade Subscription Back to Free Account

    Please feel free to contact us anytime if you need any further assistance.