What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Test Integration for Authorize Asking for Email

    Asked by openstudiospress on July 11, 2012 at 12:11 PM

    Hi. When I try to test my integration for Authorize payment, I get "Email is required" error

    Any ideas?


  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 11, 2012 at 12:56 PM


    1. Login to Authorize.Net's Merchant Interface ( https://secure.authorize.net ),
    2. Click on Settings and Profile -> Payment Form -> Form Fields,
    3. Uncheck the Required box for all Phone and Email fields.

    Hope this helps!

  • Profile Image

    Answered by openstudiospress on July 12, 2012 at 10:33 AM

    It does. And it works now. But is there a way to send along the email to Authorize so the customer can receive a detailed billing transaction from our gateway as well as the notification from Jotform? I can't seem to find a way for email field to send to Authorize.




  • Profile Image
    JotForm Support

    Answered by liyam on July 12, 2012 at 10:58 AM

    Unfortunately, at the moment, it is not possible to send along the email address to Auth.net. Perhaps in the near future, this feature can be added to the payment tool options.

    If you have further questions or concerns, please do let us know.