What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can we reactive this account?

    Asked by Katarina Martin  on April 27, 2017 at 06:54 PM

    Good afternoon,

    This account was canceled without our authorization.  We need to have this account reactive and also know what the fees would be?


    Thank you so much,

    Katarina Martin
    Marketing Director
    United Markets, Inc.
    (415) 454-3300
    (415) 770-2280 - cell

  • Profile Image
    JotForm Support

    Answered by jonathan on April 27, 2017 at 11:20 PM

    Can you please confirm if you were referring to the JotForm account/username  chuckali

    There was a request last month from the user for cancellation of the subscription and refund of the last payment. This was the reason the account was now in FREE plan.