What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Address Field: Allowing editing American States option to change it based on my country

    Asked by andrevan on April 27, 2017 at 10:49 PM

    Hi, we are trying out your form for our e-commerce website however we are a Japan-based company, and I am having trouble changing the state value from the American States into Japan Prefectures. Is it possible to modify or add the Japan prefectures and have it as the state options instead of the American states? Thank you very much.

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    JotForm Support

    Answered by EltonCris on April 28, 2017 at 02:25 AM

    Unfortunately, it is not possible to edit the states option in the address field. However, I have raised this as a feature request so it will be considered in the future.

    For now, please use the regular dropdown field to define the state options you want.

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    JotForm Support

    Answered by EltonCris on April 28, 2017 at 02:33 AM

    Or you can use a Text Box as a state field which is the default option so your users can enter their state or prefectures manually.

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    Answered by andrevan on April 28, 2017 at 05:12 PM

    Thank you for your reply. For the mean time, I just used the Grouped Values Dropdown widget as I also needed the group header functionality. However, it would really be a great feature if you have the flexibility to change the state options other than the American States. Thank you.