What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Feature: Widget where I resize pictures before upload

    Asked by ryanwake@gmail.com on April 28, 2017 at 06:40 AM

    Is there a widget that will resize pictures before they are uploaded in JotForm? I have a form where users are required to submit (3) before and (3) after pictures. A couple of the users have iPhone7's and the form keeps timing out and giving them errors because of, I am assuming, the sheer size of the combined pictures. 

    I have had a given a couple internal employees a Droid phone and I installed a picture resizing App and they have uploaded over 700 forms each without a single issue.   The issues I am having are with subcontractors and I do not want to have to have them install any App's on their personal phones. 

  • Profile Image
    JotForm Support

    Answered by AIDAN on April 28, 2017 at 07:16 AM

    I understand that the main issue is file upload size, in which case I would suggest that you simply change the file upload size limit by following our guide here: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    I hope this helps. If you need further assistance please let us know. Thank you.

  • Profile Image

    Answered by ryanwake@gmail.com on April 28, 2017 at 09:09 AM

    So if I limit the file upload size to 2MB, let's say, does JotForm resize it or would JotForm not allow it to upload?

  • Profile Image
    JotForm Support

    Answered by liyam on April 28, 2017 at 10:08 AM

    Unfortunately there we do not have an app that allows to resize an image before being uploaded. So to answer your last question. Yes, it will not allow to upload the file if it's above 2mb since the limit set is 2mb.

    But with your original inquiry, I believe that it is just right that we should have that in the form builder whether on the basic form or via widgets. So I will submit a request to the development team for such feature. However, I cannot guarantee that this can be worked on anytime soon. But once we have this implemented, we'll inform you right away.

    Thanks and warm regards.