What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Pro integration: Unable to verify

    Asked by PCDC on April 28, 2017 at 08:31 AM

    I have a PayPal business account and am trying to set up my form to accept both PayPal and credit cards. I enter my API credentials but when I click on verify I get "Unable to Verify" "

    Security error - Security header is not valid

    What am I doing wrong? The form appears to working, but am not sure if it actually will work.




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    JotForm Support

    Answered by candy on April 28, 2017 at 09:26 AM


    We're sorry for the inconvenience you have.

    Please be informed about that: PayPal Pro is another payment gateway rather than Paypal and it has a paid usage. If you have a PayPal account, you can not use PayPal Pro by entering the same credentials. Please make sure about using the correct credentials belong to PayPal Pro. This could be the reason why it is not been verified.

    I hope this helps.

    Please contact us if you need further assistance.