Emails not sending from forms

  • Profile Image
    doylescapes
    Asked on April 28, 2017 at 09:16 AM

    Hi There, 

     

    We are suddenly having a problem with emails not sending from the form.

     

    Could you investigate please ?

  • Profile Image
    Sven
    Answered on April 28, 2017 at 09:56 AM

    Hi, your email address was in our bounce list, this happens for several reasons, usually because your mail service provider is rejecting messages due to suspected spam. I have now removed the email from the list, so you should be able to receive emails normally.

     

    For future reference, you can check and remove yourself from the bounce list, please follow this guide:

    How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, please have a look at the link below, to prevent this issue from happening in the future.

    How-to-Prevent-Email-Bouncing-Related-Issues

     

    Thank you.