What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We would like downgrade to the Free option

    Asked by wlk0615 on April 28, 2017 at 09:17 AM

    We haven't used JotForm in a long time.  I would like to discontinue our monthly subscription. Thank you.

    Wendy Krueger


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    JotForm Support

    Answered by Kevin_G on April 28, 2017 at 10:24 AM

    Please, follow the steps as described on this guide: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account 

    Your account will be scheduled to downgrade and it will have effect on the next billing date. 

    If you have any question, let us know.