What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I would like to downgrade my account

    Asked by pbsc.eoc on April 28, 2017 at 09:52 AM

    I would like to terminate our company's Jotform subscription effective March 20, 2017. The previous manager attempted to cancel but did not have a valid contact, and we have not used the services since the March 20th date. We would like to see how we could go about recouping those funds for the Month of April. Please reach out to me as soon as possible. Thank you!


    Ausharay Lee, On Behalf of the previous manager Mrs. Pamela Brewster-Owens.

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    JotForm Support

    Answered by amy on April 28, 2017 at 10:47 AM


    Unfortunately, we cannot make a refund for the previous months. We can only make a refund for the remaining days of your last payment which you have made on Apr,19th 2017. 

    As per your request, I cancelled your subscription and made a partial refund for it.

    If you need further assistance, please let us know.

    Thank you.

    Kindest Regards.