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    Google Analytics Widget [Embedded Form]: Showing JotForm as referral instead of webpage in goal completions.

    Asked by Cindee  on April 28, 2017 at 10:31 AM

    All google goals are now showing as a Referal from jotform.

    i am unable to see whether these leads have come from organic, Adwords, social media etc.

    How do I rectify this issue?

    Page URL:
    https://www.edmdept.com/contact-us/request-a-quote

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    JotForm Support

    Answered by Kevin_G on April 28, 2017 at 11:45 AM

    I have just tested the Google Analytics widget and I can see it shows the domain where the form has been embedded on, for example, I embedded a sample form here: http://shots.jotform.com/kevin/Content/Samples/1131117/ 

    And here's an example about the info I'm getting on Google Analytics using the widget: 

    You mention that you're  using goals on Google Analytics, please refer to this guide and make sure it has been properly set up and pointing to the info on your website: https://support.google.com/analytics/answer/1012040?hl=en 

    You may also want to take a look to our widget that will help you to know where the form has been submitted from: 

    https://widgets.jotform.com/widget/get_form_page_url 

    You could also view your data in our analytics tool: https://www.jotform.com/form-analytics/ 

     

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    Answered by Cindee  on April 28, 2017 at 12:11 PM

    Thanks for your response. This doesn't explain how to remove Jotform as the source of "referral traffic conversions" I need to know if they are organic, paid, etc. I'm beginning to believe that I may need to add a custom code to the "Submit" button and track each time the submit button is clicked as a goal? This way I can capture the source of the goal.

    There seems to be a lot of questions regarding this topic, but no clear fix. May want figure out a way to resolve this issue if you want websites to continue to use your forms. Being able to measure marketing strategy is HUGE.

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    JotForm Support

    Answered by Kevin_G on April 28, 2017 at 12:59 PM

    OK, as I can understand you have set up your goal in your GA account, I can see you already have a custom link where user's redirected after the submission which is this one: https://www.edmdept.com/rfq-submission-sent 

    I'm not very familiar with GA, but as far as I can see you should have added this link as goal link, the source should be the one where you have embedded your form, for example, if you would have your form embedded on: 

    domain1.com

    domain2.com

    domain3.com 

    If the form was submitted form these 3 different domains and redirected to the goal link, then these domains should appear as source, the same as shown on my screenshot above; however, you're reporting that the JotForm domains is appearing instead of the pages where the form has been embedded. 

    May we get a screenshot about the data you're receiving on your end? 

    We might need to forward the thread to our second level since this may require further inspection. 

    We will wait for your response. 

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    Answered by Cindee  on May 03, 2017 at 11:43 AM
    Hello,
    Yes you are correct. I have the goal set up as https://www.edmdept.com/
    rfq-submission-sent. So when this page is reached it triggers the goal.
    Because the form if redirected from your site to the thank you page, your
    site shows as the referral source for the goal and the data is lost as to
    what traffic (organic, PPC, etc) is the real source of the goal completion.
    [image: Inline image 1]
    Please advice,
    Cindee
    ...
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    Answered by Cindee  on May 03, 2017 at 11:43 AM
    [image: Inline image 1]
    ...
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    Answered by Cindee  on May 03, 2017 at 11:43 AM
    So, because your IP address is the last it sees prior to displaying the
    thank you page, Google thinks you are the source of the goal completion.
    ...
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    Answered by KadeJM on May 03, 2017 at 01:36 PM

    Thank you for the additionally details about your issue.

    Were you trying to attach a screenshot to your response? If so I am sorry but, we did not get it and you revisit your thread here to use our image insertion tool to add it if needed.

     

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    Answered by   on May 04, 2017 at 11:55 AM

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    Answered by Cindee  on May 04, 2017 at 12:43 PM
    Hello,
    I posted the image in the tread.
    Cindee
    ...
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    Answered by KadeJM on May 04, 2017 at 01:58 PM

    We see the image now, thank you.

    Something you could do is add a get referral widget to your form and that would list where your visitor came from such as if from a certain page of your website or if someone else had your form and referred them and so on.