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    Not receiving emails when forms submitted

    Asked by mnestor1983 on April 28, 2017 at 10:33 AM

    We are not receiving emails when forms are submitted???

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    Answered by Sven on April 28, 2017 at 11:02 AM

    Hi, 

    The email address (bgene@keyespm.com) is in our bounce list, other emails are fine so they should work as usual. I have removed the above email from the bounce list, so you should be receiving emails again without issues.

    Please check again now, and if the issue still persists, get back to us so we can assist you further.

    For future reference, you can check and remove yourself from the bounce list, please see the guide below:

    How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, please refer to the guide below for some tips on how to prevent this issue from happening in the future:

    How-to-Prevent-Email-Bouncing-Related-Issues

     

    Thank you.